Privacy policy

Effective Date: January 1, 2026
Astreea Americas LLC
Delaware, United States

1. Overview

This Privacy Policy describes how Astreea Americas LLC (“we,” “our,” or “Astreea”) collects, uses, and shares your personal information when you visit or make a purchase from our website. By using our site, you consent to the practices described in this policy.

2. Contact Information

If you have questions or requests regarding this Privacy Policy or your personal information, you may contact us:

For the fastest and most accurate assistance, we strongly recommend using our Contact Form as the primary method of communication.

3. Personal Information We Collect

When you visit or interact with our website, we may collect the following types of personal information:

  • Name
  • Shipping and billing address
  • Phone number
  • Email address
  • Payment information processed securely by third-party payment providers (we do not store full payment details)
  • Marketing preferences or survey responses (if submitted)
  • Any additional information you provide through forms, custom order requests, or support interactions

We do not knowingly collect personal information from individuals under the age of 18.

4. How We Collect Information

We collect personal information through the following sources:

  • Shopify checkout process
  • Account creation on our website
  • Newsletter or marketing signup
  • Contact and support forms
  • Pre-order or custom build requests
  • Cookies, tracking pixels, and analytics tools

5. How We Use Your Information

We use your personal information for the following purposes:

  • To fulfill and manage orders
  • To communicate with you about your order or account
  • To provide customer support
  • To send marketing communications (if you opt in)
  • To analyze website performance and user behavior
  • To comply with legal obligations and prevent fraud

6. Sharing Your Information

We may share your information with trusted third parties, including:

  • Fulfillment and logistics providers that help deliver your order
  • Payment processors such as Shopify Payments, PayPal, or Stripe
  • Analytics and advertising partners, which may include:
    • Google Analytics
    • Meta (Facebook and Instagram)
    • Reddit Ads
    • Hotjar

We do not sell your personal information to third parties. We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze traffic, and support marketing efforts. These may be set by:

  • Shopify
  • Google Analytics
  • Meta/Facebook Pixel
  • Reddit
  • Hotjar

You may manage your cookie preferences through your browser settings or any consent tools available on our website.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections to your personal data
  • Request deletion of your personal data

To exercise any of these rights, please contact us through our Contact Form.

You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request additional disclosures and data access.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, and fraud prevention requirements. If you request data deletion or delete your account, we will remove your data unless we are legally required to retain it.

10. Children’s Privacy

Our website and products are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor without verified parental consent, we will delete it promptly.

Minors are not permitted to place orders, request custom builds, or submit payment information through our website.

11. Changes to This Policy

We may update or modify this Privacy Policy at any time. Revisions will be posted on this page with an updated effective date. Continued use of the site after such changes constitutes acceptance of the revised policy.