This article provides an overview of the Astreea Igloo warranty, explains what is generally covered, and outlines how to submit a warranty claim. It is intended to help you understand the process and set clear expectations.
This article is for informational purposes only and does not replace the official Astreea Warranty Policy.
Overview of the Astreea Igloo warranty
Astreea provides a limited warranty for the Astreea Igloo, covering certain manufacturing defects in materials and workmanship under normal use.
The warranty applies to the original purchaser and is valid from the date of delivery, subject to the terms and conditions outlined in the official Warranty Policy.
Warranty coverage may vary depending on:
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the specific component
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the nature of use
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whether installation and use followed the provided guidelines
What is generally covered under warranty
The warranty is intended to cover defects that result from manufacturing or material issues.
Examples of items that may be covered include:
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defects in the aluminium frame
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manufacturing defects in polycarbonate panels
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issues that affect structural integrity under normal use
All warranty claims are reviewed individually to determine eligibility.
What is not covered under warranty
Certain situations are not covered by the warranty.
These may include, but are not limited to:
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damage caused by improper installation or use
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damage resulting from lack of anchoring or incorrect anchoring
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normal wear and tear over time
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cosmetic changes caused by environmental exposure
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damage caused by external forces, misuse, or modification
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damage resulting from failure to follow the installation manual
Using non-compatible components or installing parts from different sizes may also affect warranty eligibility.
Before submitting a warranty claim
Before submitting a claim, we recommend:
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reviewing the installation manual to confirm correct installation
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checking whether the issue may be related to normal wear or use
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gathering relevant information about the affected component
If the issue appears to be related to delivery damage, please refer to the article Reporting damaged or missing items, as a different process may apply.
How to submit a warranty claim
Warranty claims are submitted through Astreea Support.
Information to prepare
To help us review your claim efficiently, please include:
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your original order number
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your Igloo size (M, L, XL, or XXL)
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a clear description of the issue
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photos showing the affected area or component
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confirmation that the Igloo was installed according to the manual
Providing complete information helps reduce back-and-forth and speeds up the review process.
What happens after you submit a claim
Once your claim is received:
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our team will review the information provided
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additional details or photos may be requested
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we will assess whether the issue falls under warranty coverage
If the claim is approved, Astreea will outline the next steps, which may include repair, replacement, or other appropriate solutions, depending on the situation.
Warranty claim timelines and expectations
Warranty reviews take time to ensure accuracy and fairness.
Please note:
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response times may vary depending on claim complexity
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replacement or resolution timelines depend on part availability
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warranty approval does not guarantee immediate replacement
We aim to keep you informed throughout the process and will guide you step by step once a claim is under review.
Important things to know
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Warranty coverage applies only when the Igloo is installed and used as intended
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Beginning repairs or modifications before warranty review may affect eligibility
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Claims submitted with incomplete information may take longer to process
If you are unsure whether an issue is warranty-related, it’s best to contact support before taking action.
We’re here to help
If you have questions about warranty coverage or the claims process, our support team is here to help guide you.
Please contact Astreea Support using the contact form and include as much detail as possible so we can assist you efficiently.
