This article explains how your Astreea Igloo is delivered after dispatch, what the delivery process looks like for residential and commercial addresses, and how to prepare for arrival.
Our goal is to help you understand what to expect so delivery day goes smoothly.
Delivery method overview
Astreea Igloos are delivered using freight carriers due to their size and weight.
Delivery is arranged after your order has been processed and dispatched. Once shipped, you will receive tracking information so you can follow your delivery.
Because freight delivery differs from standard parcel shipping, preparation is important.
How many packages to expect
Your Astreea Igloo is delivered in multiple packages, depending on the size and configuration ordered.
In general:
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the aluminium frame and polycarbonate panels are shipped in 2 different packages
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larger Igloo sizes may be delivered in multiple boxes or shipments
Packages are designed for transport and protection, but they are large and heavy. Planning ahead for handling is strongly recommended.
Residential deliveries
What curbside delivery means
Residential deliveries are curbside only.
This means:
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the shipment is delivered to the curb or nearest accessible point
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the carrier does not move packages into your property, garage, or installation area
Customers are responsible for moving all packages from the delivery point to their chosen installation location.
Preparing for residential delivery
Before delivery day, we recommend:
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ensuring clear access to the delivery location
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arranging sufficient help to move large and heavy packages
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planning a clear path from curbside to the installation area
Some packages may require more than one person to handle safely.
Commercial deliveries
Commercial address requirements
For commercial deliveries, accurate site information is essential.
When placing your order, you should be prepared to specify:
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whether your location has a loading dock
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whether a forklift is available
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whether access is restricted or limited
Providing correct information helps prevent delivery delays or additional handling charges.
On-site coordination
Commercial deliveries may require coordination with:
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on-site staff
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facility managers
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receiving teams
We recommend ensuring that the receiving team is aware of delivery timing and package size in advance.
Delivery access considerations
Certain delivery locations may be classified as limited access, including:
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remote or rural locations
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gated communities
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locations with narrow or restricted access
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sites located far from major city centers
If your location falls into one of these categories, additional delivery considerations or charges may apply. These are calculated during checkout when applicable.
Inspecting your delivery on arrival
When your delivery arrives:
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visually inspect all packages before accepting them
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check for visible damage to boxes or packaging
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confirm that the number of packages matches what you were expecting
If anything appears damaged or missing, please note it immediately and refer to the article Checking your delivery for missing or damaged items before proceeding with installation.
After delivery
Once delivery is complete:
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move packages to a safe, dry location
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avoid opening boxes until you are ready to begin installation
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review the installation manual and preparation checklist before starting assembly
If any issues are discovered after delivery, please contact Astreea Support as soon as possible using the contact form.
We’re here to help
If you have questions about delivery logistics, access requirements, or how to prepare your site, our support team is here to help guide you.
Please contact Astreea Support using the contact form and include your order number and delivery address so we can assist you more efficiently.
